Terms of Use
Effective Date: September 2026
Welcome to exuqavi. This website, together with its related online services and digital features (collectively, the “Site”), is operated by Serakai (Hong Kong) Limited. These Terms of Use establish the conditions governing your access to and use of our Site.
Our online store offers products within the Home & Living category, including items featured in our Home Essentials, Kitchen & Dining, and Storage & Organization collections. By accessing, browsing, creating an account on, or purchasing through the Site, you acknowledge that you have read, understood, and agreed to these Terms of Use. If you do not agree with these terms, please discontinue your use of the Site.
1. Accuracy of User Information
When submitting information through our Site, you agree to provide accurate, complete, and current personal, billing, shipping, and contact information.
You are responsible for reviewing and updating your information whenever necessary. We are not responsible for delays, failed deliveries, or other issues resulting from inaccurate or outdated information supplied by you.
2. Privacy and Data Management
We recognize the importance of protecting information provided by our customers and visitors. Our collection, processing, storage, and use of personal information are described in our separate Privacy Policy.
By using the Site, contacting our customer support team, or otherwise interacting with our online services, you acknowledge that your information may be handled in accordance with our Privacy Policy and applicable laws.
3. Intellectual Property and Acceptable Use
Unless otherwise stated, the materials presented on the exuqavi Site—including product photographs, graphics, logos, branding elements, written descriptions, page designs, digital media, software components, and other content—are owned by or licensed to Serakai (Hong Kong) Limited and are protected by applicable intellectual property laws.
We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Site for lawful personal shopping purposes.
Without our prior written authorization, you may not:
- Reproduce, republish, sell, distribute, or commercially exploit content obtained from the Site.
- Copy, frame, mirror, cache, or substantially reproduce the design or presentation of our online store.
- Upload, transmit, or introduce viruses, malicious code, malware, or other technologies intended to interfere with the Site.
- Use automated scraping tools, bots, crawlers, data-mining systems, or similar technologies to collect product, pricing, customer, or website data.
- Attempt to gain unauthorized access to our systems, customer accounts, servers, or networks.
- Engage in activities that place an unreasonable or excessive burden on the operation or security of the Site.
We reserve the right to suspend accounts, restrict access, block network addresses, or take other reasonable measures when we believe these requirements have been violated.
4. User Content, Feedback, and Reviews
The Site may allow customers to submit reviews, comments, photographs, product feedback, organization ideas, kitchen or dining suggestions, and other content.
You are responsible for ensuring that anything you submit is lawful, accurate where appropriate, and does not violate another person's intellectual property, privacy, or other legal rights.
You must not submit material that is fraudulent, threatening, defamatory, abusive, unlawful, intentionally misleading, or otherwise inappropriate.
By voluntarily submitting content to exuqavi, you grant Serakai (Hong Kong) Limited a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to reproduce, adapt, publish, display, distribute, and use that content in connection with operating and promoting our business, to the extent permitted by applicable law.
5. Third-Party Websites and Services
Our Site may contain links to websites, services, payment providers, logistics providers, or other resources operated by third parties.
These external services are independently operated and are not under our direct control. We do not guarantee the availability, accuracy, security, content, or privacy practices of third-party websites.
Your use of third-party services is subject to the applicable terms and policies established by those providers.
6. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
WE DO NOT GUARANTEE THAT THE SITE WILL ALWAYS OPERATE WITHOUT INTERRUPTION, DELAY, TECHNICAL ERROR, SECURITY ISSUE, OR OTHER SYSTEM FAILURE.
TO THE EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN THESE TERMS OR REQUIRED BY APPLICABLE CONSUMER PROTECTION LAW.
Nothing in these Terms is intended to exclude any warranty, guarantee, or consumer right that cannot legally be excluded or limited.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Serakai (Hong Kong) Limited, its directors, employees, representatives, service providers, and business partners will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from your use of, or inability to use, the Site.
This may include losses associated with website interruptions, technical failures, unauthorized third-party activity, transmission errors, or the use of products purchased through the Site.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
8. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Serakai (Hong Kong) Limited, its officers, employees, representatives, and service providers from third-party claims, losses, liabilities, damages, and reasonable legal expenses resulting from your violation of these Terms, unlawful use of the Site, or infringement of another party's rights.
9. Electronic Communications
When you visit the Site, submit information electronically, or communicate with our customer support team by email or other digital channels, you consent to receiving communications from us electronically where permitted by law.
Electronic notices, disclosures, agreements, and other communications may satisfy legal requirements for written communications to the extent recognized under applicable law.
10. Copyright and Intellectual Property Complaints
exuqavi respects the intellectual property rights of creators, businesses, and other rights holders.
If you believe material appearing on our Site infringes your copyright or other intellectual property rights, please contact our customer support team and provide sufficient information for us to investigate the matter.
Your notice should generally include identification of the protected work, identification and location of the allegedly infringing material, your contact information, a statement explaining your claim, and any additional information reasonably necessary to verify your authority to submit the request.
11. Force Majeure
We will not be responsible for delays or failures in performing obligations where those delays or failures result from circumstances reasonably beyond our control.
Such circumstances may include natural disasters, severe weather, epidemics or public health emergencies, labor disruptions, transportation interruptions, governmental measures, telecommunications failures, major infrastructure disruptions, or substantial interruptions to international supply chains.
12. Shipping, Risk, and Ownership
The transfer of ownership, responsibility for goods, and risk of loss associated with an order will be determined in accordance with the applicable shipping terms, sales terms, and mandatory consumer protection laws.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, or supply-chain interruptions.
13. Governing Law and Dispute Resolution
These Terms of Use and your use of the Site will be interpreted in accordance with the laws applicable to Serakai (Hong Kong) Limited, subject to any mandatory consumer protection laws or jurisdictional rights that may apply to you.
Where permitted by applicable law, disputes arising from these Terms or your use of the Site will be handled by courts or other competent dispute-resolution authorities having lawful jurisdiction over the matter.
Nothing in this section is intended to deprive consumers of mandatory rights available under the laws of their place of residence.
14. Severability and Assignment
If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in full force and effect.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations where permitted by applicable law.
15. Entire Agreement
These Terms of Use, together with other policies and terms expressly incorporated into them, constitute the agreement governing your use of the exuqavi Site.
They supersede prior communications or understandings concerning the same subject matter, except where otherwise required by applicable law.
16. Contact Information
If you have questions regarding these Terms of Use or require assistance concerning our Site, please contact us:
Brand: exuqavi
Product Category: Home & Living
Company: Serakai (Hong Kong) Limited
Address: Unit 10, 12/F CDW Bldg, 388 Castle Peak Rd, Tsuen Wan NT, Hong Kong
Email: support@exuqavi.com
Phone: +1 (276) 259-3610