Shipping Policy
Effective Date: September 2026
Thank you for shopping with exuqavi. We understand that receiving your Home & Living products safely and efficiently is an important part of your shopping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, tracking arrangements, and other important fulfillment information.
1. Order Processing Time
Once your payment has been successfully confirmed, our fulfillment team will begin preparing your order. This process includes order verification, product inspection, packaging, and shipment preparation.
Orders are generally processed within three (3) business days.
Orders submitted during weekends or public holidays will normally begin processing on the next available business day.
2. Shipping Time and Fees
After your order has been dispatched, the estimated delivery time is generally:
10–20 business days
We currently apply a standard international shipping fee of:
$5.99 USD per order
Delivery estimates begin after the order has completed processing and has been transferred to the shipping carrier.
Please note that estimated delivery times are provided for reference and are not guaranteed arrival dates.
3. Possible Shipping Delays
Although we make reasonable efforts to ensure orders arrive within the estimated delivery period, circumstances outside our direct control may occasionally cause delays.
These circumstances may include customs inspections, border processing, carrier congestion, severe weather, transportation interruptions, local postal delays, public holidays, or other unexpected logistics events.
We appreciate your patience when such circumstances affect your shipment.
4. Order Tracking
Tracking information will be provided for eligible shipments.
After your order has been dispatched, exuqavi will send a Shipping Confirmation email to the email address associated with your order. This message will normally include your tracking number or other relevant shipment information.
You may track your shipment through the applicable carrier or international parcel-tracking service.
Please allow several days after receiving your Shipping Confirmation for tracking information to become available, as carrier systems may require additional time to register and synchronize shipment data.
5. Multiple Packages
Orders containing multiple products may occasionally be divided into separate shipments.
For example, products purchased from our Home Essentials, Kitchen & Dining, and Storage & Organization collections may be fulfilled from different logistics facilities depending on product availability and fulfillment arrangements.
As a result, items from the same order may arrive on different dates.
When separate tracking numbers are available, you may receive an individual Shipping Confirmation for each package.
6. Order Changes and Address Corrections
If you discover an error in your shipping address, telephone number, or other order information after completing your purchase, please contact us as soon as possible.
We recommend submitting modification requests within 12 hours after placing your order.
Please email:
Your message should include:
- Your Order ID and the email address used to place the order.
- A clear description of the information that needs to be corrected or changed.
Because orders may enter fulfillment quickly, exuqavi cannot guarantee that changes or cancellations can be completed once processing or shipment preparation has begun.
Nevertheless, our customer support team will make reasonable efforts to assist you when possible.
7. Unclaimed or Undeliverable Packages
If delivery cannot be completed because no recipient is available, the local carrier may leave a delivery notice, attempt redelivery, or hold the package at a nearby collection facility.
Customers are responsible for following the carrier's instructions and arranging collection or redelivery where necessary.
Please ensure that the shipping information provided during checkout is complete and accurate.
To the extent permitted by applicable law, exuqavi is not responsible for unsuccessful deliveries, returns, or abandoned shipments caused by incorrect customer-provided addresses or a recipient's failure to collect a package within the carrier's required timeframe.
8. Delayed Shipments
If your order appears to be delayed, we recommend reviewing the tracking history before contacting customer support.
If tracking information has been updated within the previous 7 days, the package may still be moving normally through the carrier's logistics network.
If your tracking information has shown no updates for more than seven (7) consecutive days, please contact us at support@exuqavi.com.
Include your Order ID, tracking number, and relevant contact information so that our team can investigate the shipment status.
9. Lost Packages
If a shipment appears to have been lost during transit, please contact our customer support team. We may work with the applicable carrier or logistics provider to investigate the shipment.
If the carrier investigation confirms that a package was lost during transportation before successful delivery, exuqavi may arrange an appropriate replacement or other resolution in accordance with applicable law and our policies.
If tracking information indicates that the package was successfully delivered to the shipping address provided with the order, customers should first check with household members, neighbors, building management, the local postal service, or the applicable carrier.
Claims involving packages marked as delivered will be reviewed according to the circumstances of the shipment and applicable consumer protection requirements.
10. International Shipping
exuqavi provides international shipping to supported destinations.
Shipping availability may depend on local regulations, carrier coverage, customs restrictions, product limitations, and other logistical considerations.
If we determine after purchase that we cannot deliver an order to your destination, we will contact you using the information associated with your order and arrange an appropriate resolution, which may include cancellation and refund of the affected order.
Orders may be processed or dispatched through different fulfillment centers or logistics partners depending on inventory availability, product type, and destination.
11. Customs Duties and Import Taxes
International shipments may be subject to customs duties, import taxes, processing charges, or other governmental fees imposed by the destination country or region.
Unless otherwise stated during checkout or required by applicable law, these charges are separate from the product price and shipping fee collected by exuqavi.
Customers are responsible for understanding any import requirements that may apply in their destination jurisdiction.
12. Shipping Estimates and Customer Information
All delivery periods displayed on our Site or provided in this Shipping Policy are estimates rather than guaranteed delivery dates.
Customers are responsible for providing complete and accurate shipping information during checkout, including the recipient's name, address, postal code, telephone number, and any other information reasonably required for delivery.
We are not responsible for delivery difficulties resulting from inaccurate or incomplete customer-provided information, except where responsibility cannot legally be excluded.
13. Customer Support
If you have questions regarding shipping, delivery, tracking, or an existing order, please contact our customer support team:
Brand: exuqavi
Company: Serakai (Hong Kong) Limited
Address: Unit 10, 12/F CDW Bldg, 388 Castle Peak Rd, Tsuen Wan NT, Hong Kong
Email: support@exuqavi.com
Phone: +1 (276) 259-3610