Privacy Notice
Last Updated: September 2026
At exuqavi, operated by Serakai (Hong Kong) Limited, we value the privacy and security of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you browse our website, communicate with us, create an account, or purchase products from our Home Essentials, Kitchen & Dining, and Storage & Organization collections.
By accessing or using our website, you acknowledge the data practices described in this Privacy Policy.
1. Information We Collect
To operate our online store and provide our services, we may collect several categories of information.
Information You Provide: When you place an order, create an account, contact customer support, or otherwise interact with our website, we may collect information such as your name, billing or shipping address, email address, telephone number, and order details.
Payment Information: Payments are processed through third-party payment service providers. We do not ordinarily store complete credit or debit card numbers or card security codes on our own systems.
Automatically Collected Information: When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, referring pages, pages viewed, and interactions with our website.
2. How We Use Your Information
We may use collected information for legitimate business and operational purposes, including:
Order Processing: To process purchases, coordinate fulfillment, arrange shipping, provide tracking information, and administer transactions.
Customer Service: To respond to questions, investigate order issues, and provide support relating to our products and services.
Website Improvement: To understand how customers interact with our website and improve navigation, functionality, product presentation, and overall shopping experience.
Communications: To provide transactional communications such as order confirmations, shipping notifications, policy notices, and customer-service responses. Where required, promotional communications will be sent only with appropriate consent.
Fraud Prevention and Security: To identify suspicious activity, prevent unauthorized transactions, protect customer accounts, and maintain the security of our website and services.
3. Data Security
We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Sensitive information transmitted through our website may be protected using industry-standard encrypted connections, such as SSL/TLS technology.
Access to customer information is limited to personnel and service providers who reasonably require such information to perform authorized business functions.
Payment transactions may also be handled by third-party payment processors that maintain their own security and compliance procedures.
No internet transmission or electronic storage system can be guaranteed to be completely secure, and therefore we cannot guarantee absolute security.
4. Third-Party Service Providers and Advertising
exuqavi does not sell personal information directly in exchange for monetary compensation.
We may, however, disclose or make certain information available to third-party service providers where reasonably necessary to operate our business, including payment processors, fulfillment partners, shipping providers, analytics services, advertising platforms, fraud-prevention providers, and technical service providers.
Depending on the technologies used by our website, these providers may include services such as Google, Meta Platforms, or AppLovin for analytics, advertising, measurement, or marketing purposes.
Certain disclosures for targeted advertising may constitute “sharing” or similar regulated activity under applicable privacy laws even when no money is exchanged.
Third-party providers process information according to their own privacy practices and applicable agreements.
5. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar tracking technologies to operate and improve our services.
These technologies may be used to:
- Remember products placed in your shopping cart.
- Maintain website functionality and customer preferences.
- Understand website traffic and visitor interactions.
- Measure advertising and marketing performance.
- Detect suspicious or potentially fraudulent activity.
- Provide relevant advertising where permitted by applicable law.
You may be able to restrict or disable cookies through your browser or device settings. However, disabling certain cookies may affect website functionality or prevent some features from operating properly.
6. Children's Privacy
Our website and Home & Living products are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that personal information from a child has been collected in circumstances prohibited by applicable law, we will take reasonable steps to delete that information.
Parents or guardians who believe a child has submitted personal information to us may contact support@exuqavi.com.
7. California Online Privacy Practices
Where applicable, California residents may be entitled to information concerning how personal information is collected and handled.
Visitors may generally browse publicly available portions of our online store without creating a customer account.
Our Privacy Policy is made available through our website so visitors can review our privacy practices.
Browser-based privacy signals, including legally recognized opt-out preference signals, will be handled as required by applicable law and to the extent supported by our systems.
8. European Privacy Rights
If you are located in the European Economic Area (EEA) or another jurisdiction providing comparable data-protection rights, applicable law may provide you with certain rights concerning your personal information.
Depending on your circumstances and applicable law, these may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate information.
- Request deletion of qualifying personal information.
- Object to or restrict certain processing activities.
- Request portability of qualifying information.
- Withdraw consent where processing is based on consent.
To submit a privacy-related request, contact us at support@exuqavi.com.
We may need to verify your identity before completing certain requests.
9. California Consumer Privacy Rights
California residents may have additional privacy rights under applicable California privacy laws, including the CCPA/CPRA, subject to applicable thresholds, definitions, limitations, and exceptions.
Where applicable, these rights may include the right to request information concerning categories of personal information collected, request deletion or correction of qualifying information, and opt out of certain forms of sale or sharing of personal information.
Although exuqavi does not sell personal information directly for monetary payment, certain disclosures involving advertising or analytics providers may potentially constitute “sharing” under applicable California privacy law.
Eligible consumers may contact support@exuqavi.com to submit an applicable privacy request.
10. Data Breach Response
We maintain procedures intended to identify and respond to security incidents involving personal information.
If a data-security incident occurs, we will investigate the circumstances and take reasonable measures designed to contain and remediate the incident.
Where notification is legally required, affected individuals and/or appropriate authorities will be notified in accordance with the timing and procedures required by applicable law.
11. Marketing Email Communications
We seek to maintain responsible email practices and comply with applicable commercial-email requirements.
Marketing communications sent by exuqavi will use reasonably accurate sender information and subject lines.
Where required, promotional emails will provide an appropriate method for recipients to unsubscribe or opt out of future marketing communications.
Opt-out requests will be processed in accordance with applicable legal requirements.
Please note that even after opting out of promotional communications, you may continue to receive necessary transactional communications relating to orders, customer support requests, security matters, or other service-related activities.
12. Contact Our Privacy Team
If you have questions regarding this Privacy Policy, our handling of personal information, or a privacy-related request, please contact us:
Brand: exuqavi
Product Category: Home & Living
Company: Serakai (Hong Kong) Limited
Company Address: Unit 10, 12/F CDW Bldg, 388 Castle Peak Rd, Tsuen Wan NT, Hong Kong
Support Email: support@exuqavi.com
Customer Service Phone: +1 (276) 259-3610