Return Policy
Effective Date: September 2026
Thank you for choosing exuqavi. We are committed to providing carefully selected Home & Living products and maintaining appropriate quality standards throughout our fulfillment process.
If you experience an issue with an order after delivery, please contact our customer support team at support@exuqavi.com and include your Order Number and the email address used when placing your order. The following policy explains our procedures regarding returns, damaged or defective products, replacements, and refunds.
1. Final Sale Policy
Unless otherwise required by applicable law, purchases completed through the exuqavi online store are considered final sale.
We generally do not accept returns or exchanges due to personal preference, change of mind, ordering the wrong product, or other non-quality-related reasons.
Exceptions may be considered when:
- An item arrives damaged or defective; or
- You receive a product that is materially different from the item you ordered due to a fulfillment error.
Any remedy remains subject to verification through the claim procedure described below and to rights that cannot be excluded under applicable consumer protection laws.
2. Damaged, Defective, or Incorrect Items
Our fulfillment process includes reasonable inspection and packaging procedures before products are dispatched. However, if an item arrives damaged, contains a manufacturing defect, or is different from the product shown on your order confirmation, please contact us promptly.
Customers should inspect their packages shortly after delivery.
Claims concerning damaged, defective, or incorrectly supplied products must generally be submitted within seven (7) calendar days from the recorded delivery date.
Please send your claim to:
Your email should include:
- Your Order Number and the email address associated with your purchase.
- A detailed description of the damage, defect, or fulfillment error.
- Clear photographs and/or video showing the affected product and the reported issue.
Our customer support team will review the information and supporting evidence provided with your claim.
Approved claims will be resolved according to the circumstances of each case. Depending on the nature and severity of the issue, we may provide an appropriate remedy such as a replacement, partial refund, or full refund, subject to applicable law.
3. Refund Processing
When a partial or full refund has been approved, the applicable amount will normally be returned to the original payment method used to complete the purchase.
After a refund has been issued by us, please allow approximately 7–12 business days for the funds to appear in your account.
Actual processing times may vary depending on your bank, credit card provider, payment processor, and financial institution. Processing delays caused solely by those institutions are outside our direct control.
4. Exchange and Replacement Policy
exuqavi does not generally provide traditional exchanges for alternative products, styles, sizes, colors, designs, or other customer-selected variations.
Where an item has been verified through our claims process as damaged, defective, or incorrectly supplied, we may authorize a replacement where appropriate.
When a replacement is approved, we will generally replace the affected product with the same item or variant originally ordered, subject to inventory availability.
If an appropriate replacement is unavailable, we may offer another suitable remedy, including a partial or full refund where applicable.
5. Unauthorized Returns
Please do not send products back to our company address, fulfillment facilities, suppliers, or logistics partners unless you have first received written return authorization from the exuqavi customer support team.
Before returning any product, you must contact us and complete the applicable claim procedure.
If a physical return is necessary, our support team will provide the appropriate instructions after reviewing and approving your request.
Products sent to an address without prior authorization may be refused, and we cannot guarantee that unauthorized shipments can be identified, processed, replaced, or refunded.
Accordingly, customers should always obtain written instructions from our support team before arranging a return shipment.
Contact Our Support Team
If you have questions regarding this policy or would like to submit a claim concerning a damaged, defective, or incorrect product, please contact us:
Brand: exuqavi
Product Category: Home & Living
Company: Serakai (Hong Kong) Limited
Company Address: Unit 10, 12/F CDW Bldg, 388 Castle Peak Rd, Tsuen Wan NT, Hong Kong
Customer Support Email: support@exuqavi.com
Phone: +1 (276) 259-3610